Terms & Conditions
Last updated: August 2026. Part 1 covers use of this website. Part 2 covers the work we carry out for you — including how we price, your right to cancel, and how to complain.
Part 1 — Website terms of use
About this website
This website is operated by Get Compliance Ltd, registered in England & Wales, company number 10933749, registered office 80 Saunders Ness Road, London E14 3EA ("we", "us"). By using the site you accept these terms.
Information, not advice
The content on this site — including summaries of regulations, validity periods and penalties — is general information about the UK property market and reflects our understanding as at August 2026. Building and housing regulations are devolved and differ between England, Wales, Scotland and Northern Ireland, and they change. Nothing here is legal advice. We can tell you which certificates a property typically needs, but for a definitive answer on your own legal obligations you should take your own advice or ask the relevant local authority.
Intellectual property
The content, design and branding of this website belong to Get Compliance Ltd. You may not reproduce them for commercial purposes without our written permission.
Liability for the website
We take care to keep this website accurate and available, but we do not guarantee it will be uninterrupted or error-free, and we are not liable for loss arising from reliance on the general information published here. Nothing in these terms limits liability that cannot be limited by law.
Part 2 — Terms of service for our work
These terms apply when you book any service from us. We will send you a copy with your booking confirmation.
How we price
We don't publish price lists, because every job is priced on the property. A quote is calculated from the property type and size, the number of bedrooms or plots, the postcode and access arrangements, and the service you need. Every quote is a fixed price for the work described — travel, lodgement of certificates and issue of the report are included, and nothing is added on the day unless you ask for extra work and agree the price first.
VAT. Get Compliance Ltd is VAT registered. Quotes given to consumers include VAT at the current rate. Quotes given to businesses are shown exclusive of VAT, and VAT is added at the current rate. Your quote will say which applies.
Payment terms are confirmed with your quote. We confirm the appointment or delivery date in writing when you book, and tell you straight away if anything changes.
How the work is carried out
Energy assessments — EPCs, SAP calculations and U-value calculations — are produced under our Elmhurst Energy accreditation. For other services we act as your main contractor and may carry out any part of the work through qualified specialists whose registrations we check before they attend. Where we do, we remain responsible to you for the work. You deal with us throughout: one quote, one point of contact, one invoice.
Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. Nothing in these terms affects that or your other statutory rights.
Your right to cancel (consumers)
If you are a consumer — booking for yourself rather than in the course of a business — and you booked by phone, WhatsApp, email, our website form, or at your property rather than at our premises, you have 14 days from the day we confirm your booking to cancel, without giving a reason.
To cancel, just tell us clearly: message or call 07471 684227, or email us. You may use the model cancellation form below, but you don't have to. We refund all payments received within 14 days of being told.
If you need us to start within those 14 days. Most compliance work is urgent, so this will often apply. If you ask us to begin before the 14 days are up, we will — but the law requires us to tell you two things first:
- If you cancel within the 14 days, you must pay a proportionate amount for the work already done up to the point you told us.
- Once the service has been fully performed — the visit completed and the certificate, report or calculation issued — you lose the right to cancel altogether.
By asking us to attend or to start work inside the 14-day period, you are making that express request and acknowledging that you will lose the right to cancel once the work is finished.
Business customers. These cancellation rights do not apply if you are booking in the course of a business — including landlords letting property as a business, letting agents, developers and contractors. If you need to cancel or reschedule, tell us as early as you can; we may charge for work already carried out and for a missed appointment where the engineer or assessor has already travelled.
Access and appointments
We need access to the property at the agreed time, including to any rooms, meters, lofts or appliances relevant to the work. If we cannot gain access, or the property is not ready, we may charge a reasonable fee for the wasted visit — we will always tell you the amount before re-booking.
Complaints and dispute resolution
If something goes wrong, tell us first. Email us or call 07471 684227. We acknowledge complaints within 5 working days and aim to resolve them within 21 days.
If we can't resolve it, we will write to you confirming that our complaints procedure is exhausted and tell you which alternative dispute resolution (ADR) provider we are prepared to use. Complaints about an energy assessment can also be raised with our accreditation scheme, Elmhurst Energy, under its own complaints procedure. Nothing here affects your legal rights, including your right to take a dispute to court.
Liability for our work
We hold professional indemnity and public liability insurance for the energy assessment work we carry out; the specialists who deliver other services hold their own cover, which we verify. Certificates of cover are available to clients on request.
We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our liability for a piece of work is limited to the price paid for it, and we are not liable for indirect or consequential losses.
Model cancellation form
Complete and return this only if you wish to cancel (consumers):
To Get Compliance Ltd: I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: ____________________
Ordered on: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Signature (only if this form is notified on paper): ____________________
Date: ____________________
Contact
Questions about these terms: message or call 07471 684227, or use the contact page.